Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day return policy for unused items in their original packaging. Whether you need a different size or changed your mind, we are committed to making your exchange or refund process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all tags, manuals, and protective materials are included to maintain eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned gear, we will process your refund or ship your exchange item within 3-5 business days.